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our best sales people. These letters are all unsolicited.
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Dear Steve,
The track arrived yesterday and I assembled it last night. I
am very pleased with our new track. The assembly instructions
were very clear and easy to follow. I was very impressed by
your workmanship and the quality of the materials. We will
certainly recommend you to other scouting groups. It's nice to
know that something is still made with pride and quality
workmanship in the United States. Please feel free to forward
our appreciation to all involved in your company.
Sincerely,
Brett Bauscher,
Troop/Pack 277
Hi Steve,
I just wanted to let you know that our new
Pinewood Derby was a big hit last Saturday.
I'm not sure who liked it more, the boys or
the dads!
We are already talking about adding a 3rd
lane for next year... so you'll be hearing from us again
later this year.
Thanks a lot.
Mike Cramer
Committee Chair
Pack 198
Keystone Area Council
Just wanted to let you know the track was
perfect and everybody at our team
event had a great time. In fact, our team
wants to set the track up at the
office!
Thanks for all of your help and speedy
turnaround.
Kelly
Hi!
Just letting you know that our
pinewood derby went off without a hitch! The boys had a
wonderful time! Thankyou so much for working with us on a
rushed order. We really appreciate it.
Tiffani
Cubmaster
Pack 1918
Steve,
Our race was the best ever! The track looked awesome and
preformed as expected! I will send you a picture when I
download the rest. Everyone had a great time and was
pleased with our purchase. The quality of the track and
ease of setup and teardown was great! Thanks for your
help.
I just wanted to take a moment
to commend you on your customer service. It seems these days
that too many companies do not take the same kind of pride
in their customer service relationships. I can't say enough
about your superior support. Thanks again,
Tom Hofer
Pack 238
Hey Steve,
just letting you know that we received our
track the other day.
Everything was perfect, and I assembled it
with no problems.
Thanks for your help, and I, without
reservation, endorse your product and service!
Rick
Hi,
I purchased our Best Track
last February, and we absolutely loved it! It was one of
the best Derby races we have ever had!
Our Unit is growing, plus
we added an Open Division, so we are thinking of adding two more
lanes - from 4 to 6. We have a 42ft track, so I am
requesting a price quote for two additional lanes.
I have been doing a lot of
research on tracks, as our old wooden one is warping, and
becoming unfair. It have looked into plexiglass, PVC (rain
gutter style), and even another wooden one, and I truly feel
aluminum is the way to go! After initial assembly, setting
up the track is a breeze, and for our first race with the new
track, we couldn't be happier. We just love how smooth the
cars race over the joints, the Stop Section is so awesome (we
had a box with foam in it before and sometimes cars met with
disaster), and one aspect we didn't think about was the sound
the cars make on the aluminum. It is loud and great - just
like a race should be!
Scott Haima CSB Unit
#3698 Chairman
Just wanted to drop you a line
to tell you about our new track.
Everyone in our pack was very
impressed with the overall quality and
professional appearance of the
whole unit. We especially liked the stop
section, as we relied on pillows
and blankets before. Well, our pack
derby went great! We had no
problems at all with the track, and
everyone really bragged on our
new acquisition. We also hosted our
district derby this past
weekend. One district official told us that it
was the best derby he had ever
been to! We got a call from one of our
council reps on Monday, saying
he had gotten the same news! You guys
even got an endorsement in a
roundabout way from one of the parents
whose car was in the race- he
said the track was "too fast" for some of
the cars! That's one I've never
heard before! Thanks again for
everything. We hope to send
some pictures soon.
Mike Palmer
Cub Scout Pack 900
Bear Creek, NC
nospamkcpalmer@connectnc.net
To Steve and
all the people at Besttrack:
I wanted to let you know
that we had our Pack's pinewood derby race last night using our
brand new BestTrack and it was GREAT!. The boys loved it
as did the leaders and parents. There were many direct and
overheard comments of how neat the track was. We would
like to express our thanks for the track and the obvious high
level of craftsmanship that went into it. We were also
very impressed with how easy it went together.
You should
be proud of your product. You made our race night a very
memorable one for many Scouts.
Jeff Claney Pack 480
Greensburg, PA
Steve,
Sorry I never
got back with you. It was a little hectic at the end of
the week.
The track
worked great and the races went flawless. A lot of Happy
Little
Cubs...and parents.
We ran about
100 races on Saturday. No worries!
Thanks for
your help.
Dean Ellefson
Lakewood, CO
80227
Steve,
We held our
derby last week and it was a huge success. The track made
for
some of the
best competition we have had. Along with the Judge timer,
we
had a few
races that were won by .0005 of a second. We ran 48 cars
and not
one jumped the
track. Previously we would have around 10-15 jump the
track
on our old
one.
I will
definitely recommend your track to anyone that ask.
Thanks,
Tim
Assistant
Cubmaster
Pack 3664
Kingwood, TX
Steve
Putting
together the notes from the race and I will forward them to you
when they are complete, but overall the track worked out fine.
There was no big discrepancies during the race due to the track
and I think that there was no "Fast Lane Advantage" as there was
on our old track. But one thing I must say is that your support
during this shipping process is commendable I wasn't expecting
the level of support which I received it rivaled the support I
receive from the major firms I deal with day to day.
thanks for all
your support
Brian
Hello,
I recently
purchased a track from you, and I just wanted to write and tell
you how
pleased I am with it. Additionally, I would like for you
to know
how pleased I
am with the responsive service you gave me. The track was
here before it
was promised, and when it arrived with some damaged parts,
they were
cheerfully replaced with no hassle, and in time for the derby.
The kids had a
great race, and were extremely excited about their shiny new
track.
Good service and good products are hard to come by these days.
You
should know
that about 97 people in North Carolina are impressed with yours.
Thanks and
keep up the good work. Jeff Thomas
To:
<sales@besttrack.com>
Subject: Success!
What a
success!! The Raleigh, NC Pack 391 Pinewood Derby was held
on the
last weekend
in January on our new 4x35 Best Track and The Judge timer.
We
completed all
of our racing, plus a good lunch break, and the dismantling of
the track in
less than 5 hours! This was nothing less than a miracle.
In
the past, with
our old 3-lane wooden track and a simple 1-2-3 finish
indicator we
raced all day long through endless brackets, tie breakers, and
unfair
bye-selections. We spent a lot of money on the new track
but we are
now certain
that we will get many years of fun, fair, fast, kid-building
racing from
that capital investment. Thank you for your help.
Check out
I RECEIVED THE
TRACK ON TUESDAY AND HAVE NOW PUT IT TOGETHER. MY 10 YEAR OLD
HELPED ME. IT
WAS SO EASY TO ASSEMBLE THAT HE COULD UNDERSTAND WHAT TO DO.
THIS IS THE
BEST TRACK I HAVE SEEN AND IT FIT TOGETHER WITH NO SEAMS. YOU
GUYS HAVE DID
A GREAT JOB. WE WILL RACE MARCH 29. I THINK THE PACK WILL BE
AS PLEASED AS
I AM. I DID ADD ONE THING. I ADDED SOME ELECTRICAL HEAT SHRINK
TO THE
THREADED START POSTS SO THAT THE CARS WILL REST AGAINST A SMOOTH
SURFACE. THIS
IS ALSO COSMETIC. IT WORKS WELL. YOU NAMED YOUR TRACK THE
RIGHT NAME. I
AM TRYING TO SELL ANOTHER TRACK FOR YOU TO A PACK IN OUR
NEIGHBORHOOD.
IF THEY ORDER SOON WOULD THEY GET IT BY THE MIDDLE OF MARCH.
THANK YOU
JERRY TUTTLE PACK 427 GERMANTON, N.C
Steve,
THANKYOU
THANKYOU THANKYOU!!! The BestTrac was great. For the
first
time in 6
years there
was no griping
or complaining about the condition of the lanes or
differences in
how the cars
performed lane
to lane. NO CARS jumped the track. NO BOUNCES from
section to
section.
WE HAD NO
IRATE OR UPSET Parents!! After having used 2 Three lane
wood
tracks the
past ten
years, THIS IS
GREAT. Here in south florida, wood tracks don't last
past their
first year, no
matter how
good you take care of them. Warping and problems with the
joining of the
sections
create unfair
race results. This has finally been eliminated with
BestTrac.
Now comes the
hard part to safely store the track. Perhaps you should
offer storage
cases???
Thanks for a
great product. If any other Packs want a reference on the
track, feel
free to give
them my name.
Very Truly
Yours,
Karl L.
Johnson
Pack 82
Committee Chairman
Charter
Organization Representative
Grace United
Methodist Church
Cape Coral,
Florida
Steve,
We assembled
the track Sunday night and everything went well. The kits
that
we use have
different wheels than the Scouts that make the inner wheel to
inner wheel
dimension a little larger. We test ran some cars from
previous
years and did
not have a noticeable problem with weaving. The track
looks
great and runs
well. Thanks!
Dwain
P.S. I'll let
you know how the races came out the week of 2/24.
Steve,
Good morning,
we held our derby this past Sunday and all went very smooth. The
crowd really liked the looks of our new track.
We did take
some pictures and I will fwd. them to you when they
are available.
The assembly
was easy and the step by step instructions were a plus.
After the
final assembly and break down it only takes about 10 minutes to
set up. ( this is what makes it great )
Thanks again
for all your help and for getting it to us in a timely manner.
Perry Jordan
Cubmaster Pack
37
De Leon,
Texas
Mr. Monk,
The two
replacement sections of track arrived in perfect condition.
Thank you
for the excellent service.
Pack 1066 is a
very satisfied customer.
Dave Garman
Cubmaster,
Pack 1066
Jefferson, MD
Hello Steven,
Everything
but the stop track has been assembled and it all went together
pretty easily.
This all
would have happened with or without the track, but it would NOT
have been the same. The track is the crowing point.
Running the track's inaugural race at the 1st annual AJB
Memorial is going to be very special. I can't begin to
express my gratitude. Without your generosity, the
dedication would have occurred at just another derby and it
would not have given Andrew his just dues. All of the boys
are getting excited and the local press is covering the story.
I will not
hesitate to share with others the quality of your track and how
you "worked" with us to make it happen in the time frame that we
had available.
Thank you yet
again for everything. If there is anything that we can do
to help you, please don't hesitate to ask. We would be
honored to reciprocate your kindness.
We ran our
Andrew J. Baker Memorial Pinewood Derby on the 22nd of February.
The combination of the BestTrack Track, Fast Track Timer, and
Grand Prix Software was unbeatable. With your help we were
able to pull this all together in less than 3 weeks and everyone
had a blast. We are very proud that we were able to honor
Andrew with the Derby and your track greatly contributed to our
success. First thru Eleventh place was separated by less
than One second after the round which each car raced six
heats and the fastest time per track varied by only 19 thousands
of a second. The link below is to some pictures of our
derby.The young man in the first picture is Andrew Baker's step
brother and he is sitting on their Mother's lap. As you
can see by the pictures, it made his family very proud also.
Thank you
very much for building such a fine product. We would not
hesitate to recommend your track and are already starting
to work on our District wide race for next year.
Just wanted to take the time to tell you how happy I'm with my
new track that I got from you.Went together real nice & you do a
great job drilling holes @ finish line for my Micro Wizard
timer.If you have anyone in question about the design and
workmanship of BestTrack fill free to have them contact me @
kbaugher1@nospamcomcast.net Here are a few pictures of
the track.
Thanks Again Kevin
Baugher
Steve -
I want to say thanks for helping the Cub Scouts of Pack 101,
Story City, meet their deadline. I know this message is a bit
late, but I really do appreciate your helping us out.
The track was great. What impressed our parents was the
consistency between the lanes. The championship races for our
Pack were so close --- yet they were always consistent.
BestTrack and Microwizard made this event run smooth; whereas I
always dreaded running this event in years past.
Thanks
again, and I also want to thank you for sending the extra
springs and new finish line.
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